Customer Engagement
Our global operations and modern mills enable us to deliver high-quality products and reliable support. Transparency, responsiveness, and exceeding expectations are core to every customer relationship, aligning with our commitment to customer centricity and world-class service. Our valued customers are essential to Mercer’s operations and our positive contributions to the industry and communities we serve.
As Mercer strives to be a leader in sustainability, our achievements support our customers in advancing their own sustainability leadership. Specifically, through our expanding portfolio of forest products and ongoing investments in research and development of innovative bioproducts and materials, we bring to market solutions that effectively replace fossil-based materials and products with sustainable and renewable alternatives. By offering these alternative choices, Mercer actively supports its customers in their efforts to reduce reliance on fossil fuels, decrease their carbon footprint, and meet the increasing consumer demand for sustainable options.
Building on our commitment to providing sustainable alternatives, Mercer actively supports our customers in advancing the circular bioeconomy. We achieve this by exploring innovative ways to maximize the value of renewable resources throughout their lifecycle. This includes developing solutions that utilize byproducts and residues from our manufacturing processes, offering materials that are designed for recyclability and reuse, and collaborating with customers to optimize resource efficiency within their own operations. By embracing circular principles, we help our customers minimize waste, reduce their environmental impact, and contribute to a more sustainable and resource-efficient future.
Furthermore, recognizing the increasing relevance of sustainability reporting and growing regulatory requirements, Mercer actively supports its customers by providing transparent and comprehensive data and information related to our products. This includes lifecycle assessments, carbon footprint analyses, and information on material sourcing and human rights. By proactively sharing this data, Mercer helps its customers meet their reporting obligations, navigate evolving regulations, and communicate their sustainability progress effectively. Moreover, our own GHG emissions reduction goals directly contribute to reducing the scope 3 emissions of our customers. By making tangible progress towards our sustainability targets, we become a stronger partner in helping customers achieve their own goals and strategies, fostering a shared commitment to a more sustainable future.
